FAQ - Frequently Asked Questions

Q1: Are all products on Worldmakeup authentic?

A: Yes. All items are 100% authentic and genuine.

Q2: Can I get an invoice for my order?

A: Yes. We provide an invoice for every order, which can be used for customs clearance. Please note that we cannot guarantee the invoice will be accepted by third-party platforms such as Amazon.

Q3: What payment methods do you accept?

A: We accept PayPal, Bank Transfer, WISE Transfer, and Payoneer.

Q4: How will my order be shipped?

A: We ship worldwide with DHL, Aramax, UPS, and other reliable couriers. The shipping method is selected based on your destination country.

Q5: How can I track my order?

A: Once shipped, you will receive a tracking number. You can check the delivery status at www.17track.net.

Q6: Do you offer returns and refunds?

A: Yes. We accept returns and refunds if items are damaged during delivery or do not match product images/descriptions. You may choose a refund, exchange, or replacement.

Q7: How long does delivery take?

A: Delivery time varies by country and courier, usually 7–15 business days.

Q8: When will you ship my order?

A: Orders are processed and shipped within 24 hours after payment (excluding weekends and holidays).